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  Installation, Care & Warranty > Oil-Finished Installation Guidelines
 

Congratulations on purchasing hardwood flooring manufactured by Bella Cera Hardwoods are manufactured under the strictest quality controls. We hope you will enjoy your new floor at home.

The Manufacturer is pleased to offer you the following Residential Warranty Program on The Bella Cera La Palazzina Oil Collection flooring products installed following recommended installation guidelines and complying with floor maintenance procedures and specific relative humidity conditions within your home.

This residential warranty is extended to the original purchaser of the Bella Cera La Palazzina Oil Collection hardwood floors. It applies strictly to residential and light commercial environments (business offices only). This warranty is not transferable to subsequent owners.

Flooring should be installed in accordance with the manufacturer's installation guidelines. These installation instructions are available on the website as well as inserted into the individual cartons of material. In all instances instructions presented on the website will be the prevailing instructions for installation

Pre-Installation Warranty
Bella Cera La Palazzina Oil Collection hardwood floors are manufactured to the highest quality standards. However, it is the responsibility of the owner and installer to inspect each plank for quality, color, and finish before installation. This warranty does not cover materials with visible defects once they are installed. Please immediately contact your retailer if you are not satisfied with the planks before cutting it. Since wood is a product of nature, standard industry practice allows for up to 5% flooring shipped to have milling, handling, finish and/or grade defects. There may be color, tone or grain variations due to the oiling process, this is not a manufacturing defect and no claim for this will be accepted. Our products are handcrafted and because of this there may be some difference in scraping and/or texturing of the surface as a result of the natural characteristics of the materials used. This is not considered a manufacturing defect. This warranty applies only to material that is excess of this 5%. The Manufacturer will replace or refund the purchase price of material deemed to be defective in excess of this 5%.

Product Variance From Sample and Color Variance Range of Product
There is always some variance in wood tones due to the natural characteristics of hardwood. Samples which have been subjected to excessive light may be slightly different or have aged over time may not be representative of the product as it is now being produced. Also due to the manufacturing process there could be a wide range of color variance within a single carton or cartons delivered. This is not considered a manufacturing defect. No claim will be accepted for installed material due to sample and product color difference

Bella Cera Hardwoods is proud to offer you a Limited Lifetime Structural Warranty
Bella Cera Hardwoods warrants the flooring that is installed in accordance with the manufacturer's installation instructions and is maintained in environmentally controlled conditions between 60-80 degrees and 35%-55% relative humidity or other environmental conditions such as low relative humidity or extreme temperature changes. Our products are not approved for outdoor use or in areas where environmental controls are not maintained. The warranty applies to milling, grading and ply separation when properly maintained according to manufacturer's maintenance instructions

Bella Cera Hardwoods is proud to offer a 25 year Surface finish warranty
Bella Cera Hardwoods warrants that the penetrating hardened oil finish is free from defect and when maintained with the recommended maintenance oils and soaps will provide 25 years of service for normal residential traffic. If properly maintained Bella Cera Hardwoods warrants the surface layers will not wear through or separate from the flooring during this time period. Failure to do so will void the warranty. The 25 year Finish Warranty begins from the date of purchase. Maintenance procedures are available on the web site www.BellaCeraFloors.com

Bella Cera Hardwoods is proud to offer a 5 year Commercial Warranty
Bella Cera Hardwoods warrants the surface finish will not wear through or separate from the flooring for 3 years from date of purchase under normal commercial traffic conditions as long as all care and maintenance instructions are followed as directed by Bella Cera Hardwoods. Failure to do so will void the warranty

Radiant Heat
Bella Cera Hardwoods Engineered products are approved and warranted (floating installation, glue down, and staple down) over radiant heated subfloors provided that the floors are installed in strict accordance with the installation guidelines pertaining to radiant heated subfloors:
The following guidelines must be applied throughout the life of the floor in order to reduce the affects of radiant heat on engineered wood floors. Even when these guidelines are followed it is still possible that your flooring may experience some cracks (checking) on the surface, gapping between boards, or delamination of boards. These symptoms are NOT covered by this warranty.

The temperature and humidity levels described below must be maintained otherwise any warranty, express or implied, will be voided.
• To minimize the effect that rapid changes in temperature will have on the moisture content of the wood floor an outside thermostat should be installed. If one is not present, suggest to your customer that this should be considered. Unlike conventional heating systems, which switch on as needed, radiant systems work most effectively and with less trauma to the wood floor if the heating process is gradual, based on small incremental increases in relation to the outside temperature.
• Prior to installation proper moisture testing must be performed in accordance with National Wood Flooring Association guidelines. Moisture content between substrate and wood flooring should not exceed 2% for solid wood products and 4% for engineered wood products
• Flooring should be acclimated to lived in conditions of the unit and in conjunction with the table listed in Appendix B of the National Wood Flooring Association Installation Guidelines
• Radiant heating system must be in operation and running continuously at least 6 days prior to installation.
• For glue down installations turn system off immediately prior to installation and after the flooring is installed, slowly raise the temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after installation or at the onset of colder weather conditions.
• The radiant heat system must be controlled and the surface temperature of the flooring must never be allowed to exceed 82°F. The proper humidity level must be maintained within your home at all times during the year. Use of a humidification system may be required to maintain proper humidity levels to avoid excessive drying of the wood flooring
• Seasonal gapping should be expected
• Surface checking can be expected if the proper humidity level is not properly maintained within 10 percentage points of the recommended relative humidity levels (35% -55% RH) or if the floor's surface temperature exceeds 82°.
• For further information refer to Appendix H of the National Wood Flooring Association Installation Guidelines

Maintenance Guidelines
• Regularly vacuum or dust mop your floor to prevent sand or abrasive dust buildup that can scratch the floor finish.
• Wipe up spills and spots immediately with a damp cloth.
• Because Oiled Floors use penetrating products for protection it is not unusual to have blemishes, scuffs and scratches occur. This is normal and not a manufacturing defect. These types of occurrences can be corrected with the proper use of maintenance oils. Refer to the maintenance oil manufacturer's guidelines for direction of use.
• One to four times a year, mop your floor with An Oil Refresher. This will introduce a small amount of oil into the floor to freshen it and extend the time before a re-oiling becomes necessary. There are several different brands available such as WOCA, Rubio, Bona, etc. It is important to insure that whichever product you chose is compatible with your floor. Test a small area in an inconspicuous area before proceeding
• Oil Soaps that are commercially available can be used, however it is the responsibility of the end user to insure compatibility. No claim will be processed for any maintenance product used.
• For commercial floors that require frequent cleaning, Please contact the manufacturer for more detailed instructions
• In all cases it is the responsibility of the end user to properly maintain an oil finished floor. No claims will be accepted due to lack of maintenance or understanding of maintenance procedures
• Do not use ammonia or oil-based wax, polish, household dust treatment chemicals, abrasive cleaners, furniture cleaners or any other product to clean your floor.
• Do not wet mop the floor, as excess moisture may cause damage to your wood floor.
• Only use products specifically designated for Oiled Floors should be used to clean your floor, which can be purchased from your flooring retailer.
• Place high-quality floor mats and area rugs near outside entrances to prevent dirt, sand and other unwanted substances from being tracked directly onto the flooring. Also, if you have wood flooring in your kitchen, a throw rug with a soft or felt backing should be placed in front of the sink area to catch spills and splashes.
• Attach felt floor protectors on moveable furniture, including chairs, tables, sofas, etc. that sit directly on the floor.
• Keep pet nails trimmed and filed in order to minimize excessive wear.
• It may become necessary to correct small blemishes or scratches in an oiled floor after installation or during the normal use of the floor. We recommend that you use an Oil maintenance product specifically formulated for Oiled Floors

Warranty Exclusions
• Any damage due to maintenance procedures or failure to properly maintain
• Any cracks or splits not a direct result of manufacturing. Low relative humidity may cause your product to check, crack or split. This is not a manufacturing defect
• Squeaking, popping, or crackling when the flooring has been installed using the staple-down or nail-down installation method. Additionally staple or nail pullout from the substrate is not warranted
• Man-made or natural disasters including, but not limited to, leaking or broken plumbing, fire, flood, earthquake, or standing water during or after construction.
• Improper storage, handling or installation of flooring. Squeaking and/or cracking by any cause is not covered under terms of the warranty
• Any problems to the wood relating to sub floor moisture emissions, or adhesive bond issues
• Any problems with finish adhesion due to deflection or moisture
• Any damage to the wood flooring related to excessively humid or excessively dry environmental conditions. It is the responsibility of the end user to maintain a proper environment for the hardwood flooring products installed
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, subfloor material, fasteners, patching or leveling compounds. These situations are considered to be part of the installation inspection process prior to installing the flooring. Do not install flooring if these situations exist.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to, not taking proper precautions to protect furniture legs and feet with felt protectors, dirty or improper casters, moving heavy objects without a dolly or protective plywood beneath.
• Damage from spiked and/or damaged heels and pet claws.
• Dents, scratches, or abrasions in the flooring
• Falling objects which can dent or fracture the flooring and finish.
• Moisture infiltration from sidewalls or from any surface other than through the subfloor.
• Construction traffic abuse to the surface of the flooring, including sheetrock dust.
• Any haze on floor due to installation or maintenance discovered during or after installation
• Non-factory applied or recommended finish (by the owner or installer) including, but not limited to, refinishing, recoating or cleaning and maintenance products unless supplied by the manufacturer.
• Maintenance issues including streaking or hazing of the finish due to using any cleaning product. Residue left from adhesives or solvent adhesive removers. We may make or suggest cleaning solutions, however any action or product you use is your responsibility. We do not warranty any cleaning products or suggested solutions
• Normal color variations and natural characteristics of real wood products discovered AFTER the flooring is installed.
• The normal wearing of the finish in high traffic areas, pivot points, and seating areas. Gloss reduction is not considered wear through, and therefore is not covered under the finish warranty.
• Any damage to the flooring surface due to application of adhesive tape for any reason
• Any damage to the flooring by using a solvent to remove adhesive.

What Will We Do If Any Of The Covered Events Occur?
If any of the covered events occurs within the warranty periods specified for the respective flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern, and quality), for either the repair of the defective area or the replacement of the floor, at our option. In the unlikely event that we are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase price for the section of failed flooring. If your floor was professionally installed, we will also pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period, or the length of the warranty period, whichever is less based on the following schedule.
First two years of warranty period: labor reimbursed at 100% of reasonable and customary charges not to exceed our schedule as listed in Bella Cera Hardwoods's Claims Procudures. Three to five years of warranty period: labor reimbursed at 50% of reasonable and customary charges.
These limited warranties do not include the removal or replacement of cabinets, fixtures, retail markups, installation or labor provided by others or supplemental costs, including but not limited to painting, cleaning, plumbing, relocation during the repair process such as hotel, meals, or moving and storage of furniture.

Additional Terms of the Warranty
The foregoing sets forth the manufacturer's sole obligations and liability under the Warranty. The Warranty is an exclusive remedy and is in lieu of all other express and/or statutory warranties. The Manufacturer disclaims all warranties not expressly set for the above.

To File a Claim
If you need to file a claim under this Warranty Program, you must first contact your retailer or builder within 3 months of experiencing a problem.
A written notice of claim must be filed within the warranty coverage period. Information verifying date of purchase, identity of the original purchaser, and invoices as proof of purchase will be requested. You must provide a copy of the invoice showing where and when you purchased your flooring. Homeowners who purchased a home with the flooring installed by the builder must show their product/flooring selection request from the builder. The floor must have been purchased from an authorized dealer and entirely paid for. The purchase of Bella Cera La Palazzina
hardwood flooring from an unauthorized dealer or via Internet will automatically void any manufacturer's warranty.

 
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Please be aware that product availability and listings vary from one portion of the country to another. For the best results in viewing our hand-crafted products, please enter your zip code in our site's store locator on the top right hand side of our site. You may also contact our customer service agents for more product details.
The purchase of Bella Cera Hardwood Flooring from an unauthorized dealer or via the internet will automatically void any manufacturer’s warranty. An authorized dealer is not allowed to sell and ship material outside their local territory, particularly into another distributors territory.
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